MSP Documentation Guide

A breakdown of documentation that MSPs use and the basic principles of working with it

Clear MSP documentation helps managed service providers to offer a consistent level of support to their clients. It is a baseline for team education and new-employee onboarding. It also helps to ensure the same high standards across your company.

Properly written, comprehensive documentation enables fast resolution to issues as they arise. Created in accordance with the standards, documentation can help MSPs to keep their technicians trained, cut call volume and smooth things over for customers. Moreover, correctly organized documentation is more efficient and easier to maintain.

This white paper overviews a breakdown of documentation that MSPs use and covers the basic principles of working with it:

  • Internal documentation;
  • Documentation for customers;
  • Scripts;
  • Network documentation