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WHITEPAPER

MSP Documentation Guide

A breakdown of documentation that MSPs use and the basic principles of working with it

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About Whitepaper

Created in accordance with the standards, documentation can help MSPs to keep their technicians trained, cut call volume and smooth things over for customers. Moreover, correctly organized documentation is more efficient and easier to maintain. This whitepaper overviews a breakdown of documentation that MSPs use and covers the basic principles of working with it:

  • Internal documentation
  • Documentation for customers
  • Scripts
  • Network documentation