How to track different types of incidents? What should you do to avoid this issue in the future? How do you know that the changes made have a positive effect?
We know how tough it can be to coordinate all of the critical points of the incident management process. That is why we created this ITIL Incident and Problem Management Checklist.
The checklist will give you the framework that you need to design incident management processes for your IT team. It includes the most important parts of the incident management process and recommended questions to define gaps and make your processes even more efficient.
The pack includes:
- a ready-to-print PDF file;
- an Excel file to help you create a customizable resource for your specific needs.