About Whitepaper

Not only do support calls increase pressure on your IT help desk, but they also increase the number of unexpected jobs that your technical team has to deal with. In some cases, your team has to be on-site to successfully resolve the issues that caused the clients to put in a support call. And this directly impacts your profitability. This whitepaper overviews the following ways to decrease the number of MSP help desk calls:

• Creating guides and training for end-users
• Reviewing common tickets and creating canned responses
• Standardizing policies and processes