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Get a first look at MSP360 Tickets, our new ticketing system built into the Management Console, plus an overview of the latest RMM updates.
Agenda includes:
MSP360 Tickets
- Create tickets manually or automatically from RMM and Backup incidents
- Keep customer, endpoint, alert, and timestamp details attached to each ticket
- Assign tickets, track status, and communicate with customers
- Consolidate recurring incidents to reduce duplicate tickets
RMM updates
- Connect RMM data to other systems with the RMM API
- Manage Linux software and access endpoints from the Management Console
- Protect RMM agents with uninstall protection